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If you click Block or close this popup without allowing access, you may need to manually enable permissions. Click Allow to enable access to your camera and microphone: Google Chrome will prompt you the first time you join a session. If you've accidentally clicked on Don't Allow or dismissed the popup without allowing access, you can simply close and re-open the Telehealth session.Ĭlick Allow when you see the following popup: If you also cannot see yourself in the session, Practice Better does not have access to your camera.įirefox and Safari typically ask you to enable permissions for each session.

You will see the following error if your camera and microphone are not available: Without access to your camera and microphone, you will not be able to participate in your Telehealth session. Ensure you have granted permission for Practice Better to use your camera and microphone If you are using any other browser, e.g Microsoft Internet Explorer, Opera, or Brave you will likely have issues connecting to your session. If you are using Video Chat/Telehealth in a mobile browser on your phone or tablet, ensure your OS version is iOS 11+ for iPhone/iPad or Android OS 7+ for Android phones/tablets. Ensure you are using the latest version of Google Chrome, Apple Safari, Mozilla Firefox, or Microsoft Edge. Most Telehealth issues originate from using older or unsupported browsers.